Thank you for choosing SOBER!
We’re thrilled to share the products we love and use daily with you. Our goal is to ensure you have an enjoyable and seamless experience while exploring our premium products.
Before you dive into shopping, we kindly ask that you take a moment to read through our Terms and Conditions. These guidelines are here to ensure clarity and transparency as you engage with our offerings.
The following Terms and Conditions apply to the use of this website as well as all transactions conducted through the site and through any other communication channels. These terms and conditions govern the mutual rights and obligations of the www.sober-shisha.com, and a person who enters into a purchase contract as a consumer or within his or her business. By placing an order you agree to the terms set forth below. You should check this page before placing an order and on a regular basis to take notice of any changes we may have made to the Terms of Sales.
Order and Shipping Policy
1. **Shipping fee**
- **Free Shipping for Local Orders**: We offer free shipping on local orders valued at $1,600 or above. Please note that orders with wholesale discounts applied are not eligible for free shipping.
- **International Orders**: International customers are required to pay a shipping fee. The website may initially calculate no fee or a base fee for shipping; however, this is subject to adjustment after we pack your order based on the final weight and dimensions.
2. **Weekend Deliveries**
Our warehouse team does not operate over the weekend. If you require a weekend delivery, arrangements must be made in advance.
3. **Domestic Orders** For domestic orders, items will be dispatched within 1-3 working days after receiving full payment, depending on the shipping method you select. Please be aware that dispatch times may be affected by postal delays or force majeure events, for which we cannot be held responsible.
4. **International Orders** - Shipping costs for international orders are calculated based on your location and the total shipping weight of your order. We offer shipping via EMS, FedEx, or other mutually agreed logistics providers or methods. - Delivery times vary depending on your location but are typically within 10 business days, excluding customs clearance and local delivery. - Please note that you are responsible for any taxes, duties, or additional charges imposed by your local government.
5. **International Shipping and Payment** - Before confirming your international order, please contact us to verify the final shipping cost and available shipping options. - Allow up to 7 business days for us to process international orders, as international payments may require additional time for verification. - Do not place an order if you have not consulted us or if you disagree with the shipping charges. If an order is canceled after payment and confirmation due to oversight of the shipping charges, a 15% restocking fee may apply.
6. **Order Tracking**
If you choose SF Express as your delivery method, the tracking code for your order will be available on your order page. For other shipping method or if a tracking code is not provided, please feel free to contact us directly via Instagram for assistance and further details.
Product Information and Pricing Policies
1. **Product Descriptions** All goods displayed in our online store catalog are for informational purposes only. Variations or discrepancies between the product descriptions on our website and the actual items may occur due to changes or upgrades in production by the official brand. We reserve the final rights to interpret the descriptions and details of all products and cannot be held liable for any such differences.
2. **Order Fulfillment** In rare cases where we confirm your order but later discover that it cannot be fulfilled, we will promptly cancel the order and refund your full purchase price. Your understanding in such situations is greatly appreciated.
3. **Pricing Policy** - We reserve the right to adjust the prices of products displayed on our website at any time. - If pricing errors occur, we retain the right to correct them. In such cases, we will notify you of the error and provide you with the option to either proceed with the purchase at the correct price or cancel your order without any charges.
Return, Refund and Exchange policy
1. **Inspection Upon Receipt**
Please inspect your order immediately upon delivery and report any issues, damages, or discrepancies to us without delay. We cannot be held responsible for any breakage or damage after the goods have been accepted by the customer.
2. **Non-Refundable and Non-Exchangeable Items** Items sold are generally non-refundable and non-exchangeable, except in cases of manufacturing defects, missing parts, or other issues that originated prior to shipment.
3. **Returns for Overseas Customers** - Returns from overseas customers are accepted only in cases where customs clearance issues compel you to return the goods. - To be eligible for a refund, the goods must be returned in sellable condition, complete with all original packaging. - A full refund will be issued minus shipping costs, payment/bank charges, and a 15% restocking fee. - All returns must receive prior authorization through written confirmation. *Note: Custom-made and special-order items are not eligible for exchange or return.*
4. **Customs Seizures** If your package is seized, forfeited, or held by local customs or government authorities, no refund will be issued.
5. **Damaged or Defective Goods** - In the rare event that goods arrive damaged or defective, you must contact us within 24 hours of receipt via email, WhatsApp, or Instagram inbox. - Please save all packaging and shipping materials until instructed otherwise, and provide clear photographic evidence of the damage or defect. - Failure to follow these steps will result in the rejection of your exchange request.
6. **Return Conditions** - All returns must be shipped back to us within 30 days of purchase. - Returned goods must be in their original condition and complete with all parts and packaging. Refunds will only be processed after a full inspection of the returned items. Missing parts or damage will result in deductions from the refund amount.
7. **Warranty Policy**
We regret to inform you that warranty services are not available for our products, particularly for discontinued items. However, we are committed to providing the best possible assistance to our customers.
If you encounter any issues with your purchase, please don’t hesitate to reach out to us. While we cannot guarantee a resolution, we will do our utmost to help address your concerns and provide guidance where possible.
Data Usage and Privacy
By placing an order with us, you consent to the storage, processing, and use of the data you provide for the purpose of fulfilling your order. Your information will be used exclusively for order processing and may also be utilized for future marketing purposes, in accordance with applicable privacy laws and regulations.
Thank you for choosing SOBER!
We’re thrilled to share the products we love and use daily with you. Our goal is to ensure you have an enjoyable and seamless experience while exploring our premium products.
Before you dive into shopping, we kindly ask that you take a moment to read through our Terms and Conditions. These guidelines are here to ensure clarity and transparency as you engage with our offerings.
1. **Shipping fee**
- **Free Shipping for Local Orders**: We offer free shipping on local orders valued at $1,600 or above. Please note that orders with wholesale discounts applied are not eligible for free shipping.
- **International Orders**: International customers are required to pay a shipping fee. The website may initially calculate no fee or a base fee for shipping; however, this is subject to adjustment after we pack your order based on the final weight and dimensions.
2. **Weekend Deliveries**
Our warehouse team does not operate over the weekend. If you require a weekend delivery, arrangements must be made in advance.
3. **Domestic Orders**
For domestic orders, items will be dispatched within 1-3 working days after receiving full payment, depending on the shipping method you select. Please be aware that dispatch times may be affected by postal delays or force majeure events, for which we cannot be held responsible.
4. **International Orders**
- Shipping costs for international orders are calculated based on your location and the total shipping weight of your order. We offer shipping via EMS, FedEx, or other mutually agreed logistics providers or methods.
- Delivery times vary depending on your location but are typically within 10 business days, excluding customs clearance and local delivery.
- Please note that you are responsible for any taxes, duties, or additional charges imposed by your local government.
5. **International Shipping and Payment**
- Before confirming your international order, please contact us to verify the final shipping cost and available shipping options.
- Allow up to 7 business days for us to process international orders, as international payments may require additional time for verification.
- Do not place an order if you have not consulted us or if you disagree with the shipping charges. If an order is canceled after payment and confirmation due to oversight of the shipping charges, a 15% restocking fee may apply.
6. **Order Tracking**
If you choose SF Express as your delivery method, the tracking code for your order will be available on your order page. For other shipping method or if a tracking code is not provided, please feel free to contact us directly via Instagram for assistance and further details.
1. **Product Descriptions**
All goods displayed in our online store catalog are for informational purposes only. Variations or discrepancies between the product descriptions on our website and the actual items may occur due to changes or upgrades in production by the official brand. We reserve the final rights to interpret the descriptions and details of all products and cannot be held liable for any such differences.
2. **Order Fulfillment**
In rare cases where we confirm your order but later discover that it cannot be fulfilled, we will promptly cancel the order and refund your full purchase price. Your understanding in such situations is greatly appreciated.
3. **Pricing Policy**
- We reserve the right to adjust the prices of products displayed on our website at any time.
- If pricing errors occur, we retain the right to correct them. In such cases, we will notify you of the error and provide you with the option to either proceed with the purchase at the correct price or cancel your order without any charges.
Return, Refund and Exchange policy
1. **Inspection Upon Receipt**
Please inspect your order immediately upon delivery and report any issues, damages, or discrepancies to us without delay. We cannot be held responsible for any breakage or damage after the goods have been accepted by the customer.
2. **Non-Refundable and Non-Exchangeable Items**
Items sold are generally non-refundable and non-exchangeable, except in cases of manufacturing defects, missing parts, or other issues that originated prior to shipment.
3. **Returns for Overseas Customers**
- Returns from overseas customers are accepted only in cases where customs clearance issues compel you to return the goods.
- To be eligible for a refund, the goods must be returned in sellable condition, complete with all original packaging.
- A full refund will be issued minus shipping costs, payment/bank charges, and a 15% restocking fee.
- All returns must receive prior authorization through written confirmation.
*Note: Custom-made and special-order items are not eligible for exchange or return.*
4. **Customs Seizures**
If your package is seized, forfeited, or held by local customs or government authorities, no refund will be issued.
5. **Damaged or Defective Goods**
- In the rare event that goods arrive damaged or defective, you must contact us within 24 hours of receipt via email, WhatsApp, or Instagram inbox.
- Please save all packaging and shipping materials until instructed otherwise, and provide clear photographic evidence of the damage or defect.
- Failure to follow these steps will result in the rejection of your exchange request.
6. **Return Conditions**
- All returns must be shipped back to us within 30 days of purchase.
- Returned goods must be in their original condition and complete with all parts and packaging. Refunds will only be processed after a full inspection of the returned items. Missing parts or damage will result in deductions from the refund amount.
7. **Warranty Policy**
We regret to inform you that warranty services are not available for our products, particularly for discontinued items. However, we are committed to providing the best possible assistance to our customers.
If you encounter any issues with your purchase, please don’t hesitate to reach out to us. While we cannot guarantee a resolution, we will do our utmost to help address your concerns and provide guidance where possible.
Data Usage and Privacy
By placing an order with us, you consent to the storage, processing, and use of the data you provide for the purpose of fulfilling your order. Your information will be used exclusively for order processing and may also be utilized for future marketing purposes, in accordance with applicable privacy laws and regulations.
