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Terms and Conditions


Thank you for shopping at SOBER. We appreciate the fact that you like to buy the cool stuff we love to smoke with daily. We also want to make sure you have a smooth and rewarding experience while you are exploring, evaluating, and purchasing our products whether it is through this website or Instagram direct message. Please kindly read the following Terms and Conditions before using the website.



The following Terms and Conditions apply to the use of this website as well as all transactions conducted through the site. These terms and conditions govern the mutual rights and obligations of the www.sober-shisha.com, and a person who enters into a purchase contract as a consumer or within his or her business. By placing an order you agree to the terms set forth below. You should check this page before placing an order and on a regular basis to take notice of any changes we may have made to the Terms of Sales. 


Delivery and Shipping Policy
1. Most items are in stock and ready to ship. If you order an item that is not in stock, we will take the full amount of the orders as security payment for the pre-order. We will provide you with an ETA, but please note that the arrival time of the goods might vary subject to the availability of the official seller, weather, customs, and other unexpected conditions.
3. For domestic orders in Hong Kong, items will be dispatched within 1-3 working days upon receiving the full payment. Dispatch times might vary subject to the delay resulting from postal delays, or force majeure for which we will not be responsible.
4. Most domestic orders within Hong Kong are shipped via SF Express/Gogox delivery/Lalamove van service. The shipping time is 1-3 business days depending on the method of shipment you choose. If you choose the option of SF Express, please note that the orders are usually picked up before 1 pm Hong Kong time of the business day. 
5. For international orders, the shipping costs are based on your location and the total shipping weight of your order. We can ship by EMS, FedEx or any other mutually agreed logistics company or method. Delivery time varies according to your location but usually, it should be delivered within 10 business days excluding customs clearance and local delivery. You are responsible for any charges, tax, and duty imposed by your government if any. 
6. For international orders, please check with us the final shipping cost and options before confirming your orders. Please allow up to 7 business days for us to process your orders. International payment takes time and may need to be verified. Customs clearing and documenting are more complicated than domestic orders thus a certain amount of time is needed before the goods are picked up. 


Information on Goods and Prices
1. All goods presented in the online store catalog are of an informative nature. If there is any difference or variation between the goods listed on this website and the website of the official brand, please check with us before confirming your order. We reserve the final rights to interpret the description and details of the goods.
2. Given the popularity and supply constraints of some of our products, we may have to limit the number of products available for purchase. We reserve the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when we confirm your order but subsequently learn that the order cannot be fulfilled. In such an event, we cannot supply the product you ordered and we will cancel the order and refund your purchase price in full.
3. With regards to pricing, we reserve the right to change prices for products displayed on our website at any time, and to correct pricing errors that may inadvertently occur. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you.


Return and exchange policy
1. Please review and report all issues, damages, or discrepancies immediately upon receiving your order. We are not responsible for any breakage or damage after the good(s) has/have been accepted.
2. The item(s) sold are non-refundable and non-exchangeable except for any defective issue caused by manufacturing defects, missing parts, or other problems originating prior to the shipment.
3. For overseas customers, we accept returns only if there is an issue with custom clearing that you decide to return the goods to us. The goods must be returned back to us in sellable conditions in all original packaging in order to be eligible for a refund. You shall receive a full refund minus all the shipping costs and payment/bank charges and a 15 percent restocking fee will be applied. All returns must be authorized first by a written confirmation. Custom-made and special-order items are not exchangeable.
4. If the package is seized or forfeited by your local customs or government department, you will not be eligible for a refund. 
5. In the rare event that the goods arrive damaged or defective, the customer is responsible for writing to us by email, Whatsapp, or through Instagram inbox within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise and provide a picture of the goods as evidence of damage. Exchange won't be accepted if you fail to follow the rule.
6. All returns of goods must be shipped back to us within 30 days of purchase. All returned products must be in their original condition and complete in order to receive a refund. Any missing pieces will be deducted from the total price of the product. Refunds will be conducted after we have received and conducted a full inspection of the goods.


Privacy 
1. By placing an order with us, you agree that we may store, process, and use data provided by you for the purposes of processing your order. Your information will be used solely for the purpose of processing your orders. 


Business hours
1. Our office hour is Monday to Friday 10 am to 10 pm. You can contact us through email or Instagram direct message. Communication on Whatsapp is not available. The response outside our working hours and during the weekend will be slow. We will try our best to stay in touch and help with your orders. 


General
1. This policy will be governed by the laws of the Special Administrative Region of Hong Kong. Both we and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of that Region. Neither our failure nor your failure to enforce any term of the policy constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.